Tectrade is committed to protecting your privacy; maintaining your trust is paramount to us.

This is the Privacy Policy of Tectrade Computers Corp (“we”, “our”, “us”, “Tectrade”). This policy applies to data provided on or through the Tectrade website located at www.tectrade.com (or any relates apps, sites, and/or Services, which sometimes are collectively referred to as the “Services”); from what type of information about our users is gathered and tracked, to how the information is used, shared or otherwise processed offline. It also describes how cookies, web beacons and other technologies may be used in our service offerings and software products.

Please read the following Privacy Policy to understand how we collect and use your personal data, for example when you contact us, visit one of our websites, apply for a job, or purchase products or services.

Whenever you give us personal data, it will be used in accordance with this Privacy Policy.

From time to time, we may supplement this policy with additional information relating to a particular interaction we have with you.

If you have questions or complaints regarding our privacy policy or practices, please contact dpo@csiltd.co.uk

Tectrade’s Privacy Policy covers the following areas:

• Privacy principles
• What personal data we collect
• How we use your personal data
• Sharing of personal data and international transfers
• How we protect your personal data
• Correcting and removing your personal data
• Retention of personal data
• Cookies and other technologies
• Online advertising
• Links to non-Tectrade websites and third party applications
• Privacy questions and access

Privacy Principles

Tectrade follows these principles to protect your privacy:

• we do not collect any more personal data than is necessary to provide the Services
• we only use your personal data for the purposes we specify in this Private Policy, unless you agree otherwise
• we do not keep your personal data if it is no longer needed
• other than as we specify in this Privacy Policy, we do not share your personal data with third parties

What Personal Data Do We Collect?

You may choose to give us personal data directly in a variety of situations. For example, you may want to give us your name, company name and position, business address, telephone number and email address to communicate with you, to order a product, to process an order, to register for a service, to provide you with a subscription, or to do business with us if you are a supplier or a business partner. You may also share a description of your education and work experience in connection with a job opening at Tectrade for which you wish to be considered. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.

We may also collect information relating to your use of our websites, product and service offerings through the use of various technologies. For example, when you visit our websites or access our product and service offerings, we may log certain information that your browser sends us, such as your IP address, browser type and language, access time, and referring website addresses, and we may collect information about the pages you view within our sites and other actions you take while visiting us. We may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail. Collecting information in this manner allows us to collect statistics about the usage and effectiveness of our websites, our software products and our product and service offerings, personalize your experience and tailor our interactions with you. For details regarding the technologies we employ, see cookies, web beacon and other technologies below.

From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it. The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you.

How Do We Use Your Personal Data?

Fulfilling your Transaction Request

Tectrade uses information, including personal data, provided by you to provide the Services and for business purposes such as processing and fulfilling orders, billing, service improvement, research, marketing and for other general purposes. If you request something from Tectrade, for example, a product or service, a call back, or specific marketing materials, we will use the information you provide to fulfil your request.

Market Research

In connection with a transaction, we may also contact you as part of our customer satisfaction surveys and may use your personal data to carry out market research. This research is conducted for our internal business and training purposes and will improve our understanding of our users’ interests and behavior.

Personalizing your Experience on our Websites

We may use information we collect about you to provide you with a personalized experience on our websites, such as providing you with content in which you may be interested and making navigation on our sites easier.

Account Management

We may use your personal data if you receive products or services from us for the purposes of providing training, customer support and account management; order processing and billing; verifying the usage of the products and services in accordance with the terms and conditions of your agreement with us; carrying out compliance checks; issuing license expiry, renewal and other related notices; and maintaining our company accounts and records.

Providing Support

We may use your personal data to support products or services you have obtained from us for the purposes of providing maintenance and technical support; incident and other alerts; information about product updates, upgrades, renewals or fixes; generating logs, statistics and reports on service usage and service performance; enhancing and developing products, services and our infrastructure. We may collect the following types of information to provide the support; browser type and version, operating systems, customer username and IP addresses.
While providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. As the Data Controller it is your responsibility to ensure that you have adequate consent and authority to provide us access to this data which we will only process as per your written instruction. This data may contain information about you, your organization’s employees, customers, partners, or suppliers. Any support or services provide by Tectrade will be governed by our standard terms and conditions, or in most cases an agreed commercial framework.

Marketing

We may contact you from time to time to provide you with information about products and services that may be of interest to you. All marketing emails that we send to you will have an option to unsubscribe from future emails. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly (please refer to “Privacy Questions and Access” below).

Some of our offerings may be co-branded, that is sponsored by both Tectrade and third parties. If you sign up for these offerings, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarize yourself with their privacy policies to gain an understanding of the way they will handle information about you. If you request for us not to use your personal data for marketing purposes, we may need to share your contact information with third parties for the limited purpose of ensuring that you do not receive marketing communications from them on our behalf.

Recruitment

If you apply for a job with us, whether advertised on a Tectrade website or otherwise, we will collect, process and store the information you provide to us for recruitment purposes. We may use this information throughout Tectrade to address your inquiry or consider you for employment purposes. We may also retain some of your information in line with our Retention Policy.

Tectrade will not share your personal data or make your personal data available to any other parties except as provided in this Privacy Policy. We will not sell, rent or exchange your personal data with any third parties without permission from you.

Protect the Rights and Property of Tectrade and Others

Please be aware that in certain circumstances, we may also use or share your information to protect the rights or property of Tectrade, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal data as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our websites.

Sharing of Personal Data and International Transfers

Tectrade may also share your personal data with our trusted third parties for business and marketing purposes. We will ensure that those third parties are obligated to protect your personal data under contract terms which are no less onerous than those set out in this Privacy Policy.

Tectrade is a global organization with business processes, management structures and technical systems that cross borders. As such, we may share information about you within Tectrade and transfer it to countries in the world where we do business in connection with the uses identified above and in accordance with this Privacy Statement.

When transferring your information outside of the country of collection for the purposes identified above, Tectrade complies with applicable law.

How Do We Protect Your Personal Data?

The security of your personal data is important to us and we intend to protect your personal data and to maintain its accuracy.

Tectrade implements reasonable physical, administrative, and technical safeguards to help us protect your personal data from unauthorized access, use and disclosure. We also require that our suppliers protect such information from unauthorized access, use and disclosure.

Unfortunately, no method of data transmission over the internet, or method of electronic storage, can be guaranteed as 100% secure. As a result, whilst we strive to protect your personal data, we cannot ensure and do not warrant the security of any information you transmit to us, and this information is transmitted at your own risk.

If you have any questions about security on our websites or the services offered by Tectrade through the websites, please contact us using the contact information below.

Emails are usually sent using sender email addresses at: @tectrade.com or @us.tectrade.com. If you receive any suspicious activity, for example, an email which claims to come from us but does not use these domains, or if you are suspicious that an email may not be approved by us, then please report this by sending a copy of the email to dpo@csiltd.co.uk.

CORRECTING AND REMOVING YOUR PERSONAL DATA

You may correct, update, amend or remove your personal data at any time. In certain cases, you may have the ability to view or edit your personal data online. In the event your information is not accessible online, and you wish to obtain a copy of particular information you provided to Tectrade, or if you become aware the information is incorrect and you would like us to correct it, please contact us by sending an email to dpo@csiltd.co.uk or by telephone or postal mail at the contact information listed below.

Before Tectrade can provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will contact you within 30 days of your request.

If you no longer wish to receive marketing e-mails from Tectrade, please send an e-mail to dpo@csiltd.co.uk or follow the unsubscribe instructions included in each marketing email.

RETENTION OF PERSONAL DATA

Notwithstanding anything in this Privacy Policy, we will retain your information for as long as your account is active or as needed to provide you services. If you wish to request that we no longer use your information to provide you services, contact us at dpo@csiltd.co.uk. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you delete your information from any of the Tectrade website (or related sites, apps, and services) including but not limited to any mobile applications or request that your information be deleted, we still may retain some information that you have provided to us to maintain the foregoing or to comply with relevant laws.

AGGREGATION OF PERSONAL DATA

When you access our Service, we may automatically collect non-personally identifiable information from you, such as IP host address, web pages viewed, browser type, operating system, referring service, search information, device type, page views, usage and browsing habits on the Tectrade website (or related sites, apps, and services) and similar data. We may also aggregate demographic information collected from our users (such as the number of users in a particular geographical location) in a manner which does not identify any one individual.    We may also aggregate information collected offline in connection with the foregoing, obtain non-personally identifiable information from third party sources and develop aggregate information by anonymizing previously collected personally identifiable information. Additionally, we may combine aggregate information from the pixel tags, event tracking (e.g., clicks, scrolling behavior, “contact us” behavior, “chat” behavior, etc.), web beacons, and cookies with similar data we collect from other visitors to help us improve our Service. When doing so, we use commercially reasonable efforts to ensure that the any aggregated information cannot be linked back to you.

It is possible at times when collecting non-personally identifiable information through automatic means that we may unintentionally collect or receive personally identifiable information that is mixed in with the non-personally identifiable information.  While we will make reasonable efforts to prevent such incidental data collection, the possibility still exists.  If you believe that we have inadvertently collected your personal information, please notify us at dpo@csiltd.co.uk.

We may share or disclose aggregated personal data or non-personal information with service providers or with other persons we conduct business with, including but not limited potential third-parties for the purpose of showcasing the performance of the Tectrade website (or related sites, apps, and services). These service providers and other persons may also share with us aggregated non-personal information that they have independently developed or acquired.

COOKIES AND OTHER TECHNOLOGIES

Tectrade collects information from your visits to our websites and your use of our service offerings and our software products to help us gather statistics about usage and effectiveness, personalize your experience, and tailor our interactions with you. We do so using various technologies, including scripts, tags, Local Shared Objects (Flash cookies), Local Storage (HTML5) beacons, and “cookies”. A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure website usage (such as number of users and duration of visit) and effectiveness (such as topics users are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal data, they are also used at times to personalize a known user’s experience to a website by being associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience.

Cookies are typically categorized as “session” cookies or “persistent” cookies. Session cookies help you navigate through the websites efficiently, keeping track of your progression from page to page so that you are not asked for information you have already provided during the current visit. Session cookies are stored in temporary memory and erased when the web browser is closed. Persistent cookies, on the other hand, store user preferences for current and successive visits. They are written on your device’s hard disk and are still valid when you restart your browser. We use persistent cookies, for example, to record your choice of language and country location.

While Tectrade websites at this time do not recognize automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser. Look under the heading “Tools” (or similar heading) in your browser for information about controlling cookies. You can set your browser in most instances to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. You can also generally set your browser to turn off cookies. If you block, turn off or otherwise reject our cookies, some web pages may not display properly, and you may not be able to use any website services that require you to sign in.

Lead Forensics

Our website uses Lead Forensics, which is a B2B sales and marketing enablement tool. It is operated by Lead Forensics, UK Headquarters, Communication House, 26 York Street, London, W1U 6PZ, UK.

The Lead Forensics tool uses a tracking code for identifying businesses visiting our websites based on their business IP addresses. This is not the same as cookies. The Lead Forensics tracking code only provides information that is readily available in the public domain. It does not, and cannot, provide individual, personal or sensitive data regarding who has visited our website. Under no circumstances will the data be used for the personal identification of an individual visitor. If IP addresses are collected, they will be anonymised immediately after collection. The information generated by the Lead Forensics tracking code is transmitted to the Lead Forensics tool and processed and stored in the UK within a secure environment.

The Lead Forensics tool does not provide us with the IP addresses. It provides us information on what companies have visited our website, the date and duration of their visit, and the web pages that they visit. This information is gathered enable the best user experience possible, where we analyse website usage and eventually contact those companies about their experience or for sales purposes.

There is no transmission of personal information to third parties.

More information can be found at www.leadforensics.com. If you would like to opt-out of this tracking, please do so using the link provided: https://optout.leadforensics.com/?clientID=135890

ONLINE ADVERTISING

Tectrade does not deliver third party online advertisements on our websites but we advertise our products and services on others’ websites. Please familiarize yourself with those website operators’ or network advertisers’ privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage. Some advertising networks we may use may be members of the Network Advertising Initiative (NAI) or the European Interactive Digital Advertising Alliance (EDAA). Individuals may opt-out of targeted advertising delivered by NAI or EDAA member ad networks by visiting http://www.networkadvertising.org and http://www.youronlinechoices.eu/

We have also engaged with certain third parties to manage some of our advertising on other sites. These third parties may use cookies and web beacons to collect information (such as your IP address) about your activities on Tectrade and others’ websites to provide you targeted Tectrade advertisements based upon your interests.

LINKS TO NON-TECTRADE WEBSITES AND THIRD PARTY APPLICATIONS

Our website offers publicly accessible blogs or community forums, You should be aware that any information you provide in these areas may be read, collected and used by others who access them. To request removal of your personal data from our blog or community forum, please contact dpo@csiltd.co.uk.

We also display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact dataprotection@tectrade.com

To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our websites. We may also provide you with general links to non-Tectrade websites.

These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. If you submit information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read these privacy policies before using the links or applications.

Tectrade is not responsible for the privacy practices or the content of those other websites.

YOUR DISCLOSURES IN BLOGS AND OTHER SOCIAL MEDIA:

You should be aware that personally identifiable information which you voluntarily include and transmit online on the Tectrade website (or related sites, apps, and services) or in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum such as an in-person panel or survey, may be viewed and used by others without any restrictions.  We are unable to control such uses of your personally identifiable information, and by using the Tectrade website (or related sites, apps, and services) or any other online services you assume the risk that the personally identifiable information provided by you may be viewed and used by third parties for any number of purposes.

If you login to the Websites and/or Service through your Facebook account, connect to a third party service such as Facebook or Twitter through an icon or link on the Tectrade website (or related sites, apps, and services) or otherwise link your account with a third party service, we may share the contents of your post and associated information (such as your username, the fact that your connection originated from the foregoing, and other relevant usage and diagnostic information) with such third party.  With your one-time consent, we may also send information about the content you watch and your activities on the Tectrade website (or related sites, apps, and services) to such third parties. Once such information is shared, the use of your information will be subject to that service’s privacy policy and this Privacy Policy will not apply.

Business Transfers:

We may choose to buy or sell assets. In these types of transactions, company data is a business asset that would be transferred. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Tectrade data which may include your personal information could be one of the assets transferred to or acquired by a third party. We may transfer your personally identifiable information in connection with the sale or merger or change of control of our company or the division responsible for the Tectrade website (or related sites, apps, and services) with which your personally identifiable information is associated. By accepting this Privacy Policy, as outlined above, you consent to any such transfer

Children’s Personal Information:

We are committed to protecting the privacy of children. The Tectrade website (or related sites, apps, and services) are not intended for children and we do not intentionally collect information about children under 13 years old. The Tectrade website (or related sites, apps, and services) does not collect Personal Information from any person Tectrade actually knows is under the age of 13. If you are aware of anyone under 13 using the Tectrade website (or related sites, apps, and services), please contact us at dpo@csiltd.co.uk and we will take required steps to delete such information and (or) delete her account.

ADDITIONAL TERMS FOR UNITED STATES USERS AND VISITORS

Consent to Receive Electronic Notifications:

Electronic communication is the most effective and timely way to provide the users of our Service with any optional or required notifications and disclosures. In some circumstances, however, applicable laws may require us to send you disclosures or communications in paper format unless you have affirmatively consented to receiving electronic notifications only in advance of the notification. Through this Privacy Policy, pursuant to 15 U.S.C. § 7001, you hereby affirmatively consent to receive electronic notifications and disclosures from us only (without requiring a paper copy) and you represent that, to date, you have not withdrawn such consent. You have the right to change your mind and withdraw your consent at any time.

Notice to California Residents:

Except as expressly set forth in this Privacy Policy, we do not disclose personal information to any third-party for such third-party’s direct marketing purposes. Effective on January 1, 2020, all California residents have the following rights with regard to their personal data pursuant to the California Consumer Privacy Act  (the “CCPA”):

If you are resident of Utah, you may have rights similar to those under the CCPA by and through the Utah Consumer Privacy Act (the “UCPA”).  In addition you may have the right to be informed about and/or opt out of the sale and transfer of  your personal information.   We do not sell any personal information for monetary compensation to any third party.  If you reside in Utah, you have the right to submit a request under the UCPA to our designated request address dpo@csiltd.co.uk regarding the foregoing.

Notice to Nevada Residents:

If you are resident of Nevada, you may have rights similar to those under the CCPA by and through Nevada officially approved Senate Bill 220 (SB-220) and Nevada’s existing online privacy law from 2017 (NRS 603A.300-603A.360) (collectively, the “NPA”).  In addition you may have the right to be informed about and/or opt out of the sale and transfer of  your personal information.   We do not sell any personal information for monetary compensation to any third party.  If you reside in Nevada, you have the right to submit a request under the NPA to our designated request address dpo@csiltd.co.uk regarding the foregoing.

Notice to Virginia Residents:

If you are resident of Virginia, you may have rights similar to those under the CCPA by and through the Virginia Consumer Data Protection Act (the “VCDPA”).  In addition you may have the right to be informed about and/or opt out of the sale and transfer of  your personal information.   We do not sell any personal information for monetary compensation to any third party.  If you reside in Virginia, you have the right to submit a request under the VCDPA to our designated request address dpo@csiltd.co.uk regarding the foregoing.

Notice to Colorado Residents:

If you are resident of Colorado, you may have rights similar to those under the CCPA by and through the Colorado Privacy Act (the “CPA”).  In addition you may have the right to be informed about and/or opt out of the sale and transfer of  your personal information.   We do not sell any personal information for monetary compensation to any third party.  If you reside in Colorado, you have the right to submit a request under the CPA to our designated request address dpo@csiltd.co.uk regarding the foregoing.

Privacy Questions and Access

If you have a question about this Privacy Policy or Tectrade’s handling of your information, you can send an email to us at dpo@csiltd.co.uk You can also contact us at:

UK CSI Ltd First Floor, River Court Mill Lane Godalming Surrey GU7 1EZ +44 (0)800 1088 301

US Tectrade Computers Corp 8480 Honeycutt Road, Suite 200 Raleigh North Carolina, 27615 United States +1 (919) 719 5628

This Privacy Policy was last updated on 8th November 2022. We reserve the right to amend or vary this policy at any time and the revised policy will apply from the date posted on the site.